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SyteHero Integration

Tier: Basic — Plugin-gated toggle. SyteHero is the sister plugin that runs hero sliders, consent, and front-end attribution tracking. This tile gives it a place on your Integrations tab alongside every other plugin SyteOps knows about.

:::tip You do not have to turn this on for SyteHero to work The two SyteHero endpoints below are allowed whenever SyteHero is installed and active, whether or not this toggle is enabled. See Why this one is different. :::

What this integration covers​

SyteHero's front end asks the site two questions before it records anything:

EndpointWhat it does
/wp-json/sytehero/v1/jurisdictionResolves which privacy rules apply to the visitor
/wp-json/sytehero/v1/touchRecords an attribution touch against a first-party visitor cookie

Both are public by design. When REST API Restriction is enabled, SyteOps blocks unauthenticated REST calls before the endpoint's own permission check ever runs — so without an allowlist entry both of these return 401.

That failure is quiet and total. SyteHero's consent layer fails closed on an unresolved jurisdiction, which means a blocked /jurisdiction call switches off all of SyteHero's front-end analytics — attribution touches, slide impressions, and hero clicks — with nothing to show for it but a 401 in the browser's network log. SyteHero's own script treats the blocked call as an unresolved answer rather than raising a visible error. Each blocked call also ties up a PHP worker for the 200-800ms anti-scanner delay SyteOps applies before refusing a request.

Why this one is different​

Every other integration on the Integrations tab works the same way: the toggle is the switch, and nothing happens until you flip it.

SyteHero's two endpoints are the exception. They are allowed based on whether SyteHero is active, not on this toggle. Activate SyteHero and its consent endpoints keep working immediately — there is no window in which your analytics are silently off because nobody remembered to visit this screen.

Only those two exact routes are opened. SyteHero's other endpoints — settings, backups, slides, sales data — stay behind the restriction, protected by their own permission checks (and, for most of them, a license check as well). SyteOps never opens the sytehero/v1 namespace as a whole.

Review Portal Model photos​

When SyteHero is installed, the Review Portal's Modify with AI control can send extra reference photos of a consented person along with the picture being edited. That needs a SyteHero release that accepts those extras. An older SyteHero still remakes the scene; the extra photos are ignored until you update. When SyteHero also reports how many pictures a remix model accepts, the Review Portal limits the Model photos you can check to fit that model; without it, the limit is four.

See Using a Model and Model photos.

What the toggle does​

  • Marks SyteHero as a sanctioned, recognized integration on this site.
  • Shows the tier badge and links to this page.
  • Shows Not Installed and stays un-toggleable when the SyteHero plugin is not active.

Turning the toggle off does not re-block the two consent endpoints, so the tile never shows a Recommended nudge — enabling it would not change what those endpoints do. If you need them blocked, deactivate SyteHero itself.

Setup​

  1. Install and activate SyteHero.
  2. Navigate to SyteOps → Integrations.
  3. Find SyteHero in the Analytics & SEO category.
  4. Toggle it ON and click Save Changes.

Verify it works​

On a site with REST API Restriction enabled, a core WordPress route should still be blocked while SyteHero's route answers:

curl -s https://your-site.com/wp-json/wp/v2/types
# {"code":"rest_not_logged_in", ...}   <- restriction still in force

curl -s https://your-site.com/wp-json/sytehero/v1/jurisdiction
# {"mode":"optout"}  (or "optin")      <- allowed

If the first command stops returning rest_not_logged_in, something has opened your REST API far wider than intended — that is a problem to investigate, not a success.

Troubleshooting​

SyteHero analytics show no data, and the endpoint returns 401 (rest_not_logged_in). Confirm SyteHero is actually active — a plugin that is installed but deactivated does not count, because SyteOps looks for the running plugin.

The endpoint returns 403 (rest_forbidden) instead. That is Block All REST API, not the ordinary restriction. Block All is absolute and overrides every allowlist, including this one. Find it under SyteOps → REST API → Access Control.

The SyteHero toggle is grayed out and says "Not Installed". SyteOps looks for the running SyteHero plugin. Install and activate it, then reload the Integrations tab.

Resources​