Fluent Support
Provider id: fluent-support · 26 tool(s).
fsupport_add_agent
Add a Fluent Support agent (support staff). Requires email + first_name.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
email | string | yes | Agent email (required). |
first_name | string | yes | First name (required). |
last_name | string | no | Last name. |
fsupport_add_ticket_tag
Attach a tag to a ticket.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
ticket_id | integer | yes | Ticket ID. |
tag_id | integer | yes | Tag ID to attach. |
fsupport_bulk_ticket_action
Bulk action over tickets. bulk_action: close_tickets, delete_tickets (permanent), assign_agent (needs agent_id), assign_tags (needs tag_ids[]).
🔴 Destructive — supports a dry_run preview flag.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
bulk_action | string | yes | Action to perform. |
ticket_ids | array | yes | Ticket IDs to act on. |
agent_id | integer | no | Agent ID (for assign_agent). |
tag_ids | array | no | Tag IDs (for assign_tags). |
fsupport_change_ticket_customer
Reassign a ticket to a different customer.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
ticket_id | integer | yes | Ticket ID. |
customer_id | integer | yes | New customer ID. |
fsupport_close_ticket
Close a Fluent Support ticket. Notifies the customer unless "silently" is set.
🔴 Destructive — supports a dry_run preview flag.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
ticket_id | integer | yes | Ticket ID. |
silently | boolean | no | Close without notifying the customer. |
fsupport_create_customer
Create a Fluent Support customer. Requires email + first_name.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
email | string | yes | Customer email (required, unique). |
first_name | string | yes | First name (required). |
last_name | string | no | Last name. |
status | string | no | Customer status. |
address_line_1 | string | no | Address line 1. |
city | string | no | City. |
country | string | no | Country. |
note | string | no | Internal note. |
fsupport_create_ticket
Create a Fluent Support ticket. Requires title + content. Supply customer_id for an existing customer, OR new_customer{email,first_name} to create one (set create_wp_user to also make a WP user, which then requires new_customer.username).
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
title | string | yes | Ticket title. |
content | string | yes | Ticket body (HTML allowed). |
customer_id | integer | no | Existing customer ID. |
mailbox_id | integer | no | Mailbox ID. |
product_id | integer | no | Product ID. |
client_priority | string | no | Client priority. |
new_customer | object | no | New customer {email, first_name, last_name, username}. Used when customer_id is absent. |
create_wp_user | boolean | no | Also create a WP user for the new customer (requires new_customer.username). |
fsupport_delete_agent
Permanently delete (remove) a Fluent Support agent.
🔴 Destructive — supports a dry_run preview flag.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
agent_id | integer | yes | Agent ID. |
fsupport_delete_customer
Permanently delete a Fluent Support customer.
🔴 Destructive — supports a dry_run preview flag.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
customer_id | integer | yes | Customer ID. |
fsupport_delete_response
Permanently delete a response (reply) from a ticket.
🔴 Destructive — supports a dry_run preview flag.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
ticket_id | integer | yes | Ticket ID. |
response_id | integer | yes | Response ID. |
fsupport_delete_ticket
Permanently delete a Fluent Support ticket.
🔴 Destructive — supports a dry_run preview flag.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
ticket_id | integer | yes | Ticket ID. |
fsupport_get_customer
Get a Fluent Support customer by ID.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
customer_id | integer | yes | Customer ID. |
fsupport_get_support_reports
Get Fluent Support overall reports (ticket/response/resolve stats) for an optional date range.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
date_from | string | no | Range start (Y-m-d). |
date_to | string | no | Range end (Y-m-d). |
fsupport_get_ticket
Get a Fluent Support ticket by ID, including its full conversation (responses), customer, and agent.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
ticket_id | integer | yes | Ticket ID. |
fsupport_list_agents
List Fluent Support agents.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
search | string | no | Search term. |
per_page | integer | no | Items per page (default 15). |
page | integer | no | Page number. |
fsupport_list_customers
List Fluent Support customers with optional search and status filter.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
search | string | no | Search term. |
status | string | no | Filter by status, or "all". |
per_page | integer | no | Items per page (default 15). |
page | integer | no | Page number. |
fsupport_list_routes
List the Fluent Support REST routes registered under /fluent-support/v2 and their HTTP methods. Optional "search" substring filter and "limit" (1-500, default 200). Use this to find a path for fsupport_request.
Passthrough router — available in every toolset profile.
Profiles: all profiles
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
search | string | no | Only return routes whose path contains this substring. |
limit | integer | no | Max routes to return (1-500, default 200). |
fsupport_list_tickets
List Fluent Support tickets with filters (status, priority, agent, mailbox, product) and search.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
search | string | no | Search term. |
status | string | no | Filter by ticket status (e.g. new, active, closed). |
priority | string | no | Filter by priority. |
agent_id | string | no | Filter by assigned agent ID, or "unassigned". |
mailbox_id | integer | no | Filter by mailbox ID. |
product_id | integer | no | Filter by product ID. |
customer_id | integer | no | Filter by customer ID. |
order_by | string | no | Sort column (default id). |
order_type | string | no | ASC or DESC. |
per_page | integer | no | Items per page (default 15). |
page | integer | no | Page number. |
fsupport_remove_ticket_tag
Detach a tag from a ticket.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
ticket_id | integer | yes | Ticket ID. |
tag_id | integer | yes | Tag ID to detach. |
fsupport_reopen_ticket
Re-open a closed Fluent Support ticket.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
ticket_id | integer | yes | Ticket ID. |
fsupport_reply_ticket
Post a reply (response) to a Fluent Support ticket as the current agent. Sends to the customer unless conversation_type is "draft_response". Optionally close the ticket after replying.
🔴 Destructive — supports a dry_run preview flag.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
ticket_id | integer | yes | Ticket ID. |
content | string | yes | Reply body (HTML allowed). |
conversation_type | string | no | "response" (default, customer-visible) or "draft_response" (internal). |
close_ticket | boolean | no | Close the ticket after this reply. |
fsupport_request
Call any Fluent Support REST route (scoped to /fluent-support/v2). GET runs immediately; POST/PUT/PATCH/DELETE require "confirm": true, or pass "dry_run": true to preview the request. Use fsupport_list_routes to discover available paths.
Passthrough router — available in every toolset profile.
Profiles: all profiles
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
method | string | yes | HTTP method: GET, POST, PUT, PATCH, or DELETE. |
path | string | yes | Route path within /fluent-support/v2, e.g. /fluent-support/v2/contacts or /fluent-support/v2/contacts/42. |
body | object | no | Request body for writes (JSON object). |
query | object | no | Query-string arguments (JSON object). |
confirm | boolean | no | Required to execute a write (POST/PUT/PATCH/DELETE). |
fsupport_update_agent
Update a Fluent Support agent by ID. The API (AgentCreateRequest) validates that email + first_name are present, but email is NOT applied to the stored record on update (sanitizeAgentPayload omits it when $includeEmail=false) — supply the agent's current email to satisfy validation.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
agent_id | integer | yes | Agent ID. |
email | string | yes | Agent's current email — required by validation but cannot be changed via this endpoint. |
first_name | string | yes | First name (required by the API on update). |
last_name | string | no | Last name. |
fsupport_update_customer
Update a Fluent Support customer by ID. The API (CustomerController::update) requires email + first_name on every update call.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
customer_id | integer | yes | Customer ID. |
email | string | yes | Email (required by the API on update). |
first_name | string | yes | First name (required by the API on update). |
last_name | string | no | Last name. |
status | string | no | Status. |
address_line_1 | string | no | Address line 1. |
city | string | no | City. |
country | string | no | Country. |
note | string | no | Internal note. |
fsupport_update_response
Edit an existing response (reply) on a ticket.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
ticket_id | integer | yes | Ticket ID. |
response_id | integer | yes | Response ID. |
content | string | yes | New response body (HTML allowed). |
fsupport_update_ticket_property
Update a single ticket property (one column per call). prop_name e.g. status, priority, agent_id, mailbox_id. No-op if the value equals the current one. Assigning agent_id needs the fst_assign_agents capability.
Profiles: full, support
Parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
ticket_id | integer | yes | Ticket ID. |
prop_name | string | yes | Property/column to set (status, priority, agent_id, mailbox_id, ...). |
prop_value | string | yes | New value. |